A little over a year ago my wife Allison and I purchased a home in Orchard Lake.
We called Rick from Gramophone Home Theater and asked him to walk through our new home with us. We discussed a number of options and Rick created a proposal that included everything that we had agreed upon down to the smallest detail.
We wanted Rick to install a new 65in. TV and speakers over a tiled fireplace and in-ceiling surround speakers in a completely redecorated and dry walled great room. The equipment would be housed in the lower level office. We, also, wanted Rick’s team to hang a movie projector and install a large motorized movie screen in the finished and dry walled ceiling in our lower level family room. The surround speakers would all be housed in the ceiling as well.
Rick installed motorized blackout shading to block the sunlight and a lighting system that we controlled with our smart phones. Then, they installed a music system in several rooms including on our outdoor patio. Along the way, the Gramophone team installed recessed lighting and repaired and repainted several rooms in our home.
Their technician, Cliff, spent the time teaching Allison and I how to use our new equipment and easily access our favorite programming. We could not be happier or more satisfied. What a great experience!
Dr. David & Allison,
I wanted to write to tell you how pleased I was with the whole experience of working with your company. While price is always a consideration when making a large purchase, and you were very competitive, I was more concerned with the service that you provided. I would still be trying to hook up my new equipment if you had not provided a technician to set everything up. He even came back a couple days after the installation in order to help me when I was having a problem with my new universal remote control.
Thanks again for all your help.
I made my first purchase from Rick Howard at The Gramophone in 1977. Over the last 40 years I’ve purchased a number of audio and video systems from him and his staff including a full blown dedicated home theater.
I love my gear and I use it everyday and if I have a problem I never feel awkward asking Rick or his staff to help me. Even my wife likes having them in the house because they are friendly and careful and always take great care to clean up their work area before they leave.
I selected Gramophone Home Theater to review my existing home theater set-up and suggest any necessary changes. The representative was very professional and knowledgeable. A significant improvement was achieved and the entire system was rechecked. I would not hesitate to engage them again.
Over the years, Rick has worked with me, and many of my customers. Whether it was a small or large project I could always depend on Rick, and his team, to work with my customers in a professional, thorough and efficient manner. Their expertise, has helped to create happy and satisfied customers.
Thanks Rick, I look forward to doing business with you in the future.
Buying my new system from TV and Home Theater Direct was the best decision that I could have made for my family.
I bought my very first stereo system from Rick at The Gramophone. I was working in the music industry at that time, and it really worked out great. Later on, when I lived in Houston and then Austin, Texas I called Rick and told him what I was looking for and, as always, he gave me good advice and sold me great equipment. The one time I had a service issue, Rick and his service department handled it quickly.
Thanks Rick, you do a great job.
Rick and my family have done a lot of business together over the years. I love the system that he sold me. My mother and brother-in-law were equally happy with the equipment they purchased. Rick and his employees have never let us down. His prices are great and his people are professional, courteous and always willing to help. I would recommend him to anyone.
Thank you for coming to our home and helping us with our audio and video questions. Your recommendations and the various alternatives you gave us made us feel comfortable with our decision. Your installers were fast and efficient and did a wonderful cleanup job. They were attentive to our needs and did a great job showing us how to use all our new equipment. Thanks again for all your help.
Andy & Charlene,
I just want to thank you and your company for a wonderful experience! We had a large flat screen TV mounted, surround speakers put in and outdoor patio speakers installed. You covered the entire process from start to finish so we were comfortable going forward. The installation could not have gone smoother. The installers were careful and very clean with their work and we appreciate their professionalism while in our home.
Thanks again and we will do business again in the future!!!